PhoneBurner Review: Dial Rate, Voicemail Drops and Connect Quality
PhoneBurner suits reps who want a power dialer with a built-in CRMIn these PhoneBurner reviews, price level draws 7 negative mentions, feature range 6 and learning curve 3.
Every score on this page validated by the site owner · latest validation Oct 16, 2026 · How we score
PhoneBurner in three sentences
PhoneBurner is a cloud-based power dialer and outreach tool, per its FAQ read on Sep 29, 2026. Scores rest on 18 tagged reviews, and ease of use has 24 favourable mentions. Price level draws 7 negative mentions, feature range 6 and learning curve 3.
See it before you read on
Nothing loads from the video host until you press play; the player then opens in privacy-enhanced mode.
What it costs
Three plans. Every figure read on the vendor's pricing page on Oct 6, 2026.
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- Call recording storage
- Not published
- Contact import limit
- Not published
- Call recording storage
- Not published
- Contact import limit
- Not published
- Call recording storage
- Not published
- Contact import limit
- Not published
Plan prices read on the vendor's page: Standard $165, Professional $195 and Premium $215, per user a month, billed monthly.
Scores calculated on 18 tagged reviews; global score 7.9.
What you get, what you don't
Five things PhoneBurner does, one it doesn't. The miss is marked because it decides for some readers.
- SalesforceNative
- HubSpotNative
- Zoho CRMNative
- CloseNative
- monday.comNative
- Data hostedUS; may vary by region
- GDPR data processing agreementNot published
- SOC 2 reportSOC 2 Type II
- Single sign-onNot published
- ChannelsPhone, email, ticket
- HoursWeekdays 8 AM-6 PM EST
- Phone(888) 928-7637
- Read as negative2 of 10 tagged reviews
The data behind the score
Our five scores against the average of the tools we score.
Should you buy it?
Name your dealbreaker. No profile is scored on its own yet: too few tagged reviews per profile, so the page shows the overall score.
Buy it if You want a power dialer with one-click voicemail drops and a built-in CRM. Skip it if You put price level, feature range or learning curve first.
Price level draws 7 negative mentions 7 negative mentions of price level, all of the theme's mentions; 10 of the 13 tagged reviews that discuss value read as favourable. CloudTalk covers it
Feature range draws 6 negative mentions 6 negative mentions of feature range, and 4 favourable ones; 9 of the 18 tagged reviews that discuss feature depth read as favourable. CloudTalk covers it
Learning curve draws 3 negative mentions 3 of the 4 mentions of learning curve are negative, and 1 is favourable. We hold no published fact that shows another tool here does better.
Questions to ask the vendor
- Which plan includes call transcription, SMS and a PhoneBurner number?Premium lists a PhoneBurner number, call transcription and an AI note taker, read on Oct 6, 2026.
- Can the dialer reach numbers outside the United States and Canada?Feature range draws 6 negative mentions; dialing is limited to the US and Canada, read on Sep 29, 2026.
- What does Professional add over Standard, given the price gap?Price level draws 7 negative mentions; Professional lists live call monitoring, read on Oct 6, 2026.
- What does the free trial include before I pay?Learning curve draws 3 negative mentions; the free trial lists free minutes, read on Sep 29, 2026.
If PhoneBurner isn't it
Three tools we score in this category. Each card names where the tool is weaker. The highest-scored tool that covers a dealbreaker above is always among them. Learning curve has no card: we hold no published fact that shows another tool here does better. Click a card, or a name below, to put it next to PhoneBurner.
- Parallel dialing, up to 10 lines; Expert has a power dialer at $69 per user a month, billed monthly
- Stability draws 78 negative mentions in its reviews
- First live voice or named target connection modes, read on Sep 28, 2026
- Integrations draw 2 negative mentions in its reviews
- AI Parallel Dialer on Symphony, 1 to 4 lines, read on Sep 28, 2026
- Stability draws 12 negative mentions in its reviews
PhoneBurner vs CloudTalkthe three alternatives
 PhoneBurner |
CloudTalk |
ConnectAndSell |
Koncert |
|
|---|---|---|---|---|
| Our score | 7.9 | 8.3 | 8.1* | 8.0 |
| Price and plan | ||||
| Entry price | $165 /seat /mo | $34 /seat /mo | Quote | Quote |
| Free plan | No free plan stated | No free plan stated | No free plan stated | No free plan stated |
| Free trial | Free trial (length not stated) | 14-day free trial | No free trial stated | Free trial (length not stated) |
| Four dimensions, same grid | ||||
| Ease of setup | 8.7 | 8.9 | 8.7 | 8.8 |
| Feature depth | 8.0 | 8.2 | 7.6 | 7.5 |
| Value for money | 8.6 | 8.1 | 9.4 | 9.1 |
| Support quality | 8.0 | 8.4 | 8.3 | 7.8 |
| Fit | ||||
| CRM integration | Salesforce, HubSpot, Zoho CRM | HubSpot, Salesforce, Pipedrive | Salesforce, HubSpot, Dynamics | Salesforce, HubSpot, Outreach |
| Support channels | Phone, email, ticket | Chat, email | Email, phone | Email and phone |
| Main strength | Power dialer with voicemail drops | IVR and skill-based call routing | AI dialing for sales calls | AI parallel and power dialers |
CloudTalk scores 8.3 on 43 tagged reviews. It lists IVR, skill and condition-based routing, read on Oct 5, 2026.
ConnectAndSell scores 8.1 on 9 tagged reviews. It lists real-time call transcription with notes added to the CRM, read on Oct 5, 2026.
Koncert scores 8.0 on 10 tagged reviews. It lists live coaching, where a manager coaches the rep during the call, read on Sep 28, 2026.
Billed monthly: PhoneBurner Standard is $165 per user a month, read on Oct 6, 2026; CloudTalk Expert, with a power dialer, $69, read on Oct 5, 2026. ConnectAndSell and Koncert list pricing by contacting sales.
Same five-dimension grid for every tool; the fifth dimension changes with the category and stays out of this table. Prices and integrations read on each vendor's public pages between Sep 28 and Oct 6, 2026. * Under 10 tagged reviews: the score is weighted toward the site average; with none, it is the site average. Some of these prices have not been read again for 6 months. Check the vendors' pages before you buy.
What the reviews say, in depth
Ease of use has 24 favourable mentions
Ease of use has 24 favourable mentions and no negative one. Ease of setup scores 8.7, and 9 of the 11 tagged reviews that discuss setup read as favourable.
Learning curve has 4 mentions, 3 of them negative and 1 favourable. Setup has 1 mention, and it is favourable.
Feature range draws 6 negative mentions
Feature range has 11 mentions, 6 of them negative and 4 favourable. Feature depth scores 8.0, and 9 of the 18 tagged reviews that discuss it read as favourable.
The vendor lists a power dialer that places one call at a time and one-click pre-recorded voicemail drops, read on Sep 29, 2026. It lists parallel dialing as not available and dials numbers in the United States and Canada only, read on Sep 29, 2026.
Price level draws 7 negative mentions
Price level has 7 mentions, all of them negative. Value for money scores 8.6, and 10 of the 13 tagged reviews that discuss value read as favourable. Results and time saved has 29 favourable mentions and no negative one.
Billed annually, PhoneBurner lists Standard at $140, Professional at $165 and Premium at $183 per user a month, read on Oct 6, 2026.
Support quality scores 8.0 on 10 tagged reviews
Support quality scores 8.0, and 8 of the 10 tagged reviews that discuss support read as favourable. Customer support has 14 mentions, 13 favourable and 1 negative.
The vendor lists phone, email and ticket support, weekdays 8 AM-6 PM EST, read on Sep 29, 2026.
Fees are non-refundable except at the vendor's discretion
The vendor lists no contract required and month-to-month pricing, read on Sep 29, 2026. The terms list fees as non-refundable, except at PhoneBurner's discretion, read on Sep 29, 2026. Billing and renewals draw 1 negative mention, all of the theme's mentions.
The vendor lists SOC 2 Type II, read on Oct 6, 2026, and US hosting that may vary by region, read on Sep 29, 2026. The site does not rule on legal compliance.
Before you commit
PhoneBurner lists Standard at $165, Professional at $195 and Premium at $215 per user a month, billed monthly, read on Oct 6, 2026. The vendor lists no per-minute charges and unlimited dialing on all plans, read on Sep 29, 2026.
The PhoneBurner free trial is listed with free minutes and no credit card, read on Sep 29, 2026. The site holds no published fact on how long the trial lasts.
The site holds no published fact on calls per hour. PhoneBurner lists a power dialer that places one call at a time with no connection delay, read on Oct 6, 2026, and parallel dialing as not available, read on Sep 29, 2026.
PhoneBurner lists one-click pre-recorded voicemail drops, read on Sep 29, 2026, so a saved message plays without being recorded again. The site holds no published fact on how many messages an account can store.
PhoneBurner lists Salesforce, HubSpot, Zoho CRM, Close, monday.com, SugarCRM and GoHighLevel integrations, read on Sep 29, 2026. It also lists a built-in CRM for contacts, history and follow-up. Integrations has 2 mentions, 1 of them negative.
Stability has 3 mentions, 2 of them favourable and 1 negative. Speed and performance has 1 mention, and it is negative. The site holds no published fact on crashes or uptime.
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