Dialpad Review: Business Phone With Live Transcription and Coaching
Dialpad reviews: Dialpad Sell fits sales teams that want live coaching on callsNo tagged review counts back this page; unlimited minutes cover US and Canada domestic calls only, and recording retrieval covers 1 year, read on Oct 19, 2026.
Every score on this page validated by the site owner · latest validation Oct 16, 2026 · How we score
Dialpad in three sentences
This Dialpad review covers Dialpad Sell, the vendor's outbound sales tool with real-time AI coaching for reps, per its site read on Sep 28, 2026. The plans covered are Essentials, Advanced and Premium, per the pricing page read on Oct 5, 2026. No tagged review counts back this page, so it states the vendor's facts and sets no sentiment claim.
See it before you read on
Nothing loads from the video host until you press play; the player then opens in privacy-enhanced mode.
What it costs
Three plans. Every figure read on the vendor's pricing page on Oct 19, 2026.
Spotted a change? Tell us
Scores set with no tagged review counts; global score 7.6.
Prices read on the vendor's page: Essentials $49, Advanced $70 per user a month, billed monthly.
What you get, what you don't
Six things Dialpad does. None of the six is missing on the vendor's pages.
- SalesforceNative
- HubSpotNative
- ZendeskNative
- Google WorkspaceNative
- ZohoNative
- Data hostedUS (Google Cloud)
- GDPR data processing agreementAvailable
- SOC 2 reportSOC 2 Type II
- Single sign-onAvailable
- ChannelsPhone (Advanced+)
- Hours24/7 from Advanced
- PhoneNot published
- Tagged reviewsNone discuss support
The data behind the score
Our five scores against the average of the tools we score.
Should you buy it?
Name your dealbreaker. No profile is scored on its own yet: too few tagged reviews per profile, so the page shows the overall score.
Buy it if You coach sales reps and want Listen In, Barge In and Live Coach, on Advanced at $70 per user a month billed monthly. Skip it if You call outside the US and Canada often, or need recordings kept longer than 1 year.
Unlimited minutes cover US and Canada calls Essentials lists unlimited domestic minutes for US and Canada calls only, read on Oct 19, 2026. Aircall covers it
Recordings and transcripts stay retrievable for 1 year Recording and transcript retrieval covers 1 year, per the pricing page read on Oct 19, 2026. Leexi covers it
Unused calling credits expire when you cancel Unused calling credits expire on the termination date, per the cancellation and refund help article read on Oct 19, 2026. We hold no published fact that shows another tool here does better.
Questions to ask the vendor
- Which calls beyond the US and Canada are billed, and at what rate?Essentials lists unlimited domestic minutes for US and Canada calls, read on Oct 19, 2026.
- Can recordings and transcripts be kept longer than 1 year, and at what cost?Recording and transcript retrieval covers 1 year, read on Oct 19, 2026.
- What happens to unused calling credits if we cancel mid-term?Unused calling credits expire on the termination date, read on Oct 19, 2026.
- Is phone support available on Essentials, or only from Advanced?Phone support runs 24/7 from Advanced, read on Oct 5, 2026.
If Dialpad isn't it
Three tools we score in this category. Each card names where the tool is weaker. The highest-scored tool that covers a dealbreaker above is always among them. Credits expire has no card: we hold no published fact that shows another tool here does better. Click a card, or a name below, to put it next to Dialpad.
- AI-Meeting stores recordings for 2 years
- Starter stores recordings for 6 months, against Dialpad's 1 year
- Expert includes a power dialer
- Stability draws 78 negative mentions
- Enterprise lists unlimited global calls; its price is quote-only
- Stability draws 79 negative mentions
Dialpad vs Leexithe three alternatives
 Dialpad |
Leexi |
CloudTalk |
Aircall |
|
|---|---|---|---|---|
| Our score | 7.6* | 8.8 | 8.3 | 7.0 |
| Price and plan | ||||
| Entry price | $49 /seat /mo | $15 /seat /mo | $34 /seat /mo | $40 /seat /mo |
| Free plan | No free plan stated | No free plan stated | No free plan stated | No free plan stated |
| Free trial | 14-day free trial | 7-day free trial | 14-day free trial | 7-day free trial |
| Four dimensions, same grid | ||||
| Ease of setup | 8.4* | 9.2 | 8.9 | 9.4 |
| Feature depth | 7.5* | 7.6 | 8.2 | 6.3 |
| Value for money | 8.3* | 9.7 | 8.1 | 7.1 |
| Support quality | 7.3* | 8.6 | 8.4 | 6.5 |
| Fit | ||||
| Single sign-on | Available | SSO add-on | Available | Enterprise plan |
| Support channels | Phone (Advanced+) | Assistant and email | Chat, email | Email and phone |
| Main strength | Call coaching and monitoring | Automatic meeting notes and summaries | IVR and skill-based call routing | Call routing and AI summaries |
Leexi scores 8.8 on 30 tagged reviews. It describes itself as an AI notetaker and meeting suite with CRM sync, read on Oct 6, 2026.
CloudTalk scores 8.3 on 43 tagged reviews. Expert requires a minimum of 3 licenses, read on Oct 5, 2026.
Aircall scores 7.0 on 102 tagged reviews. Essentials and Professional list unlimited calls within US & Canada, the same scope as Dialpad's, read on Oct 5, 2026.
Billed monthly, read between Sep 28 and Oct 19, 2026: Dialpad Essentials $49 per user a month, CloudTalk Starter $34 per user a month, Aircall Essentials $40 per license a month, Leexi Starter $15 per licence a month.
Same five-dimension grid for every tool; the fifth dimension changes with the category and stays out of this table. Prices and integrations read on each vendor's public pages between Sep 27 and Oct 19, 2026. * Under 10 tagged reviews: the score is weighted toward the site average; with none, it comes from the averages of the tools we score. Some of these prices have not been read again for 6 months. Check the vendors' pages before you buy.
What the vendor's pages say, in depth
Live coaching for reps starts on the Advanced plan
Advanced lists Live Coach with Real-time Assist, AI Assistant and Custom Moments, read on Oct 19, 2026. The vendor's AI sales page lists live battle cards, sentiment analysis and Real-Time Assist cards for handling objections, read on Oct 5, 2026.
Managers can coach and monitor reps with Listen In, Barge In and Take Over, read on Oct 19, 2026. Essentials lists Coaching Teams, read on Oct 19, 2026.
Essentials is $39 and Premium $79 per user a month, billed annually
Essentials is $49 per user a month billed monthly, or $39 billed annually. Advanced is $70 billed monthly, or $59 billed annually. Premium is $79 per user a month, billed annually, read on Oct 19, 2026.
Phone support runs 24/7 from Advanced, read on Oct 5, 2026.
Call data syncs to Salesforce, HubSpot and Zoho
The vendor's AI sales page lists CRM sync with Salesforce, HubSpot and Zoho, read on Oct 5, 2026. It also lists Zendesk, Microsoft Teams and Google Workspace, read on Sep 28, 2026.
The pricing FAQ says Dialpad automates call logging, CRM updates, post-call summaries and follow-up reminders, read on Oct 19, 2026. Essentials lists AI transcripts, recaps and PII redaction, read on Oct 19, 2026.
Dialpad publishes a 14-day free trial for Dialpad Sell
The Dialpad Sell sign-up page reads Try free for 14 days, read on Sep 28, 2026. Advanced is available month to month as well as on annual plans, read on Oct 7, 2026.
Unless otherwise agreed, fees paid to Dialpad are non-refundable, per the vendor's legal page read on Sep 28, 2026.
Dialpad lists SOC 2 Type II and US data hosting
The trust page lists SOC 2 Type II compliance, read on Sep 28, 2026. Customer data is stored in the United States on Google Cloud Platform, read on Oct 5, 2026.
A data processing agreement can be signed online, read on Oct 5, 2026. The trust page lists single sign-on through SAML and SCIM, read on Sep 28, 2026.
Before you commit
This page holds no accuracy measure for Dialpad's transcription, so it makes no claim on accents or noise. Essentials lists AI transcripts, recaps and PII redaction, read on Oct 19, 2026.
The vendor's AI sales page lists Salesforce, HubSpot and Zoho for CRM sync, read on Oct 5, 2026. The pricing FAQ says Dialpad automates call logging and CRM updates, read on Oct 19, 2026.
Essentials is $49 per user a month billed monthly, or $39 billed annually; Advanced is $70 billed monthly, or $59 billed annually. Premium is $79 per user a month, billed annually. Live Coach is listed on Advanced and Quality Management on Premium, read on Oct 19, 2026.
This page holds no reporting depth measure, so it sets no judgement. Premium lists Quality Management with AI CSAT, Scorecards, Playbooks and a Coaching Hub, read on Oct 19, 2026.
Dialpad Sell Essentials is $49 per user a month billed monthly, read on Oct 19, 2026. Nextiva Core is $23 per user a month billed monthly, read on Oct 6, 2026; this page sets no like-for-like judgement.
This page holds no fact on how Dialpad's meetings compare with Zoom, so it makes no claim on replacing it. Essentials lists Meetings Essential, read on Oct 19, 2026.
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