Dialpad vs RingCentral: Call Intelligence Against Scale
Dialpad vs RingCentral: the page names no winner, as both score 7.6 on our grid. Dialpad has no tagged reviews and RingCentral has 7; Dialpad's Essentials plan is $49 per user a month, RingCentral's Core $30.
Dialpad7.6
vs
RingCentral7.6
Every score on this page validated by the site owner · latest validation Oct 16, 2026 · How we score
Dialpad and RingCentral, side by side
Neither card is tinted: the scores are less than 0.3 points apart, or the tagged reviews are too few to compare them.
Pick Dialpad if you want real-time coaching: its Advanced plan is $70 per user a month.
- Price $30 per seat a month against $49
Pick RingCentral if you want calls, SMS and meetings in one app: Core is $30 per user a month.
Line by line
A value is marked only when it is clearly higher: by 0.3 on the score or 0.5 on a dimension, with at least 30 tagged reviews behind each of the two values. The fifth dimension changes with the category and stays out of this table.
| Dialpad |
RingCentral |
|
|---|---|---|
| Our score | 7.6* | 7.6* |
| Four dimensions, same grid | ||
| Ease of setup | 8.4* | 9.0* |
| Feature depth | 7.5* | 7.1* |
| Value for money | 8.3* | 8.6* |
| Support quality | 7.3* | 6.7* |
| Price and plan | ||
| Entry price | $49/seat /mo | $30/seat /mo |
| Free plan | No free plan stated | No free plan stated |
| Free trial | 14-day free trial | 14-day free trial |
| Fit | ||
| Team size | Solo · Team | |
| Public reviews | 2,600+ | |
* Under 10 tagged reviews: the score is weighted toward the site average; with none, it comes from the averages of the tools we score.
RingCentral is a general-purpose tool: its public review count covers every use; tagged reviews about other uses are left out of its scores.
Team size comes from tagged reviews, or from the vendor's own pages when reviews name none.
Neither is clearly higher on our grid: Dialpad 7.6, RingCentral 7.6 overall. Entry prices: Dialpad $49/seat /mo, RingCentral $30/seat /mo.
Entry prices read on each vendor's public pricing page; the older of the two readings dates from Sep 29, 2026. Some of these prices have not been read again for 6 months. Check the vendors' pages before you buy.
What separates the two, in the tagged reviews
Ring Central vs Dialpad on AI: what each vendor lists on its plans
Dialpad's Essentials plan, at $49 per user a month, lists AI transcripts, recaps and PII redaction. Advanced, at $70, adds Live Coach with Real-time Assist and an AI Assistant, and Premium adds Quality Management with AI CSAT and scorecards. RingCentral lists an AI Virtual Assistant as included, and sells two AI Customer Engagement bundles priced by quote, with 10,000 toll-free minutes on the first. This page reads no RingSense price.
Seat prices on both vendors' pages, in dollars per user a month
Dialpad's Essentials plan is $49 per user a month, or $39 on annual billing; Advanced is $70 or $59. Dialpad's Premium plan is $79 per user a month, billed annually. RingCentral's Core plan is $30 per user a month, or $20 paid annually, and Advanced is $35 or $25. Dialpad publishes a 14-day free trial, and RingCentral publishes a 14-day free trial for new subscribers only. The two sell different products, so the page does not rank these prices.
Integrations for a sales team: the native CRM connections each vendor lists
Dialpad lists Salesforce, HubSpot, Zoho, Zendesk, Google Workspace and Microsoft Teams as native integrations, and says it automates call logging and CRM updates; it keeps call recordings and transcripts retrievable for 1 year. RingCentral lists Salesforce, HubSpot and Microsoft Teams as native, and its site cites over 600 pre-built integrations. The page does not rank the two lists, since a count of integrations says nothing about how well each one works.
Too little review evidence to separate the two on reliability or support
Dialpad has no tagged reviews, so the page reads no review theme for it. RingCentral has 7 tagged reviews, too few to compare: its features theme draws 5 mentions, none negative, while reliability draws 2 mentions, both negative. On support, Dialpad lists 24/7 phone support from its Advanced plan, and RingCentral lists 24/7 technical support by phone, chat and case.
Before you choose
Dialpad's Essentials plan, at $49 per user a month, lists AI transcripts, recaps and PII redaction; Advanced adds Live Coach and Premium adds Quality Management. This page reads no separate AI add-on price.
This page reads no RingSense price. For scale, RingCentral's entry plan, Core, is $30 per user a month.
Dialpad, with its 14-day free trial, lists Salesforce, HubSpot, Zoho, Zendesk, Google Workspace and Microsoft Teams as native; RingCentral lists Salesforce, HubSpot and Microsoft Teams, and cites over 600 pre-built ones.
This page holds no uptime fact for either tool. Dialpad has no tagged reviews; RingCentral's reliability theme draws 2 mentions, both negative, on 7 tagged reviews.
This page reads no setting to switch off Dialpad's recording or voice intelligence; Dialpad lists call recording as built in, with 1-year recording and transcript retrieval.
This page reads no price for a team that size: it holds each vendor's entry seat price, $49 per user a month for Dialpad's Essentials and $30 for RingCentral's Core, and totals no team.
Where to go next
Each tool's review and alternatives, the pages this duel links to, and the method.
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