Pipedrive vs Freshworks: Pipedrive or the Freshsales CRM
Pipedrive vs Freshworks, meaning its Freshsales CRM: feature depth separates them, 6.9 for Freshworks against 6.0 for Pipedrive. Overall the gap is too small to name a winner; Pipedrive scores 6.8 on 104 tagged reviews.
Pipedrive6.8
vs
Freshworks7.0
Every score on this page validated by the site owner · latest validation Oct 16, 2026 · How we score
Pipedrive and Freshworks, side by side
Neither card is tinted: the scores are less than 0.3 points apart, or the tagged reviews are too few to compare them.
Pick Pipedrive if you want 500+ integrations, listed through its Marketplace.
- Feature depth 6.9 against 6.0
- Trial 21-day free trial against 14 days for Pipedrive
Pick Freshworks if you want feature depth: it scores 6.9 against 6.0 for Pipedrive.
Line by line
A value is marked only when it is clearly higher: by 0.3 on the score or 0.5 on a dimension, with at least 30 tagged reviews behind each of the two values. The fifth dimension changes with the category and stays out of this table.
| Pipedrive |
Freshworks |
|
|---|---|---|
| Our score | 6.8 | 7.0 |
| Four dimensions, same grid | ||
| Ease of setup | 8.6 | 8.7 |
| Feature depth | 6.0 | 6.9 |
| Value for money | 7.2 | 7.6 |
| Support quality | 7.5 | 5.5 |
| Price and plan | ||
| Entry price | ≈ $24 (CA$34)/seat /mo | $11/seat /mo |
| Free plan | No free plan stated | Free plan |
| Free trial | 14-day free trial | 21-day free trial |
| Fit | ||
| Team size | Solo · Team · Agency | Solo · Team · Agency |
| Public reviews | 11,000+ | 1,800+ |
Team size comes from tagged reviews, or from the vendor's own pages when reviews name none.
Neither is clearly higher on our grid: Pipedrive 6.8, Freshworks 7.0 overall. Entry prices: Pipedrive ≈ $24 (CA$34)/seat /mo, Freshworks $11/seat /mo.
Entry prices read on each vendor's public pricing page; the older of the two readings dates from Sep 28, 2026. Some of these prices have not been read again for 6 months. Check the vendors' pages before you buy. ≈ marks our US dollar conversion at European Central Bank euro reference rates of Sep 30, 2026.
What separates the two, in the tagged reviews
Pricing: Freshworks lists a Free plan, Pipedrive's Lite plan costs CA$34
Prices were read on each vendor's pricing page. Every plan on Freshworks's CRM pricing page is labelled Freshsales, the CRM compared here. Freshworks lists a Free plan at $0 a month for up to 3 users, its Growth plan costs $11 per user a month, and it publishes a 21-day trial without a credit card. Pipedrive's Lite plan costs CA$34 per seat per month, billed monthly, and Pipedrive publishes a 14-day trial without a credit card. The prices are in different currencies, so this page does not compare them.
Freshworks is clearly higher on feature depth, 6.9 against Pipedrive's 6.0
Feature depth is the dimension where Freshworks is clearly higher: it scores 6.9, with 10 of the 36 tagged reviews on it positive. Pipedrive scores 6.0, with 19 of the 86 tagged reviews on it positive, and 231 of its 263 mentions of feature range are negative. Freshworks lists sales sequences on its Pro plan and forecasting insights on its Enterprise plan.
Neither tool is clearly higher on ease of setup for a sales team
Pipedrive scores 8.6 on ease of setup, on 79 tagged reviews. Freshworks scores 8.7, on 26, too few to compare the two. Pipedrive's team profile scores 7.0 on 43 tagged reviews, while 26 of Freshworks's 39 tagged reviews come from teams, too few for a profile score. Freshworks's overall score is 7.0 on those 39 tagged reviews, a smaller base than Pipedrive's 104.
Before you choose
Freshworks is the company; the CRM plans on its pricing page, from the Free plan for up to 3 users to Enterprise, are labelled Freshsales. This page compares that CRM, not Freshdesk.
Freshworks lists a Free plan at $0 for up to 3 users, then Growth at $11 per user a month; Pipedrive's Lite is CA$34 per seat a month. The currencies differ, so the page does not compare them.
Freshworks lists custom fields on Growth, its first paid plan, at $11 per user a month. This page reads none for Pipedrive's Lite plan, CA$34 per seat a month, so it cannot confirm both.
Pipedrive lists 500+ integrations through its Marketplace. For Freshworks, whose integrations draw 8 mentions, none negative, this page reads no total, so it cannot say which offers more.
Freshworks lists Chat, Email, and phone on Growth, at $11 per user a month. Pipedrive lists full email sync with tracking on Growth, at CA$69 per seat a month.
Ease of use draws 584 mentions for Pipedrive, 4 of them negative, and 119 for Freshworks, 1 of them negative. Freshworks's 26 tagged reviews on ease of setup are too few to compare scores.
Where to go next
Each tool's review and alternatives, the pages this duel links to, and the method.
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