Yesware Review: Tracking and Templates Inside the Inbox
Yesware suits inbox-based reps who want tracking and templates, not volumeAcross Yesware reviews, support quality scores 5.8, and 3 of the 3 tagged reviews that discuss support read as negative.
Every score on this page validated by the site owner · latest validation Oct 16, 2026 · How we score
Yesware in three sentences
Yesware brings email tracking, templates and automated outreach into the inbox, with a Gmail extension and an Outlook add-on. The vendor's company page says Vendasta acquired it in October 2022, read on Oct 4, 2026. Scores rest on 12 tagged reviews, with a global score of 6.9.
See it before you read on
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What it costs
Four plans. Every figure read on the vendor's pricing page on Oct 4, 2026.
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- Recipients added to campaigns
- Not published
- Recipients added to campaigns
- Not published
Prices read on the vendor's page: Free $0, Pro $19, Premium $45, Enterprise $85 per seat a month.
Scores calculated on 12 tagged reviews; global score 6.9.
What you get, what you don't
Six things Yesware does. None of the six is missing on the vendor's pages; the weak spots are in what reviewers say, below.
- OutlookNative
- GmailNative
- SalesforceNative
- LinkedInNative
- ZoomNative
- Data hostedUnited States
- GDPR data processing agreementAvailable (Art. 28 GDPR)
- SOC 2 reportSOC 2 Type 2
- Single sign-onEnterprise plan
- ChannelsEmail and phone
- HoursNot published
- PhoneNot published
- Read as negative3 of 3 tagged reviews
The data behind the score
Our five scores against the average of the tools we score.
Should you buy it?
Name your dealbreaker. No profile is scored on its own yet: too few tagged reviews per profile, so the page shows the overall score.
Buy it if You work from Gmail or Outlook and want open tracking and templates in the inbox. Skip it if You need high campaign volumes or the Salesforce features listed on Enterprise.
Speed and performance draws 2 negative mentions Speed and performance draws 2 negative mentions and no favourable mention. We hold no published fact that shows another tool here does better.
Support quality scores 5.8 on 3 tagged reviews 3 of the 3 tagged reviews that discuss support read as negative, and customer support draws 2 negative mentions. Snov.io covers it
Pro allows 20 campaign recipients a month Free allows 10 campaign recipients a month and Pro 20; the vendor's docs list 5,000 recipients per campaign on Premium and Enterprise, read on Oct 4, 2026. Reply.io covers it
Enterprise lists the advanced Salesforce features Enterprise is $85 per seat a month, billed monthly, and lists the Salesforce inbox sidebar and bi-directional activity sync, read on Oct 4, 2026. We hold no published fact that shows another tool here does better.
Questions to ask the vendor
- How fast do the Gmail extension and the Outlook add-on run on a large inbox?Speed and performance draws 2 negative mentions and no favourable mention.
- What response time does email and phone support commit to on Pro?Support quality scores 5.8 on 3 tagged reviews.
- Which plan covers the campaign recipients I need each month?Free allows 10 and Pro 20 a month; the docs list 5,000 per campaign on Premium and Enterprise.
- Is Salesforce activity sync available below the Enterprise plan?Enterprise lists bi-directional activity sync at $85 per seat a month, billed monthly.
- What do data enrichment credits cost on top of a plan?The site lists data enrichment as add-on credits and holds no price for them.
If Yesware isn't it
Three tools we score in this category. Each covers a dealbreaker above, and the highest-scored tool that covers a dealbreaker is always among them. Speed and performance and Salesforce sync have no card: we hold no published fact that shows another tool here does better. Click a card, or a name below, to put it next to Yesware.
- Multichannel lists unlimited active contacts, from $89 per user a month, billed annually
- Learning curve draws 28 negative mentions
- Email Outreach Basic lists 1,000 active prospects, $29 a month, billed monthly
- Interface draws 1 negative mention
- Chat, phone and email support, against email and phone on Yesware
- Feature range draws 27 negative mentions
Yesware vs Reply.iothe three alternatives
 Yesware |
Reply.io |
SmartReach |
Snov.io |
|
|---|---|---|---|---|
| Our score | 6.9 | 8.6 | 8.1 | 7.9 |
| Price and plan | ||||
| Entry price | $19 /seat /mo | From $89 /seat /mo billed annually | $29 /mo | $39 /mo |
| Free plan | Free plan | No free plan stated | No free plan stated | Free plan |
| Free trial | 14-day free trial | 14-day free trial | 14-day free trial | No free trial stated |
| Four dimensions, same grid | ||||
| Ease of setup | 7.5 | 8.7 | 8.9 | 7.7 |
| Feature depth | 7.0 | 8.3 | 7.5 | 7.4 |
| Value for money | 8.2 | 9.7 | 9.1 | 7.7 |
| Support quality | 5.8 | 9.6 | 8.5 | 8.7 |
| Fit | ||||
| CRM integration | Salesforce, Vendasta | HubSpot, Salesforce, Pipedrive, Copper | HubSpot, Salesforce, Pipedrive, Zoho CRM | HubSpot, Pipedrive, Salesforce |
| Support channels | Email and phone | Chat, email | Email, chat | Chat, phone, email |
| Main strength | Email open and click tracking | Built-in email warm-up | Email, LinkedIn and call campaigns | Email and contact database search |
Reply.io scores 8.6 on 30 tagged reviews. Its Multichannel plan lists 10 mailboxes, read on Oct 13, 2026.
SmartReach scores 8.1 on 11 tagged reviews. Its Basic plan lists 10 warmup accounts, read on Oct 4, 2026.
Snov.io lists unlimited team seats on Starter and Pro, read on Sep 27, 2026. It scores 7.9 on 43 tagged reviews.
Read between Oct 4 and Oct 13, 2026: Yesware Pro $19 per seat a month; SmartReach Basic $29 a month; Snov.io Starter $39 a month, all billed monthly; Reply.io Multichannel from $89 per user a month, billed annually.
Same five-dimension grid for every tool; the fifth dimension changes with the category and stays out of this table. Prices and integrations read on each vendor's public pages between Sep 27 and Oct 13, 2026. Some of these prices have not been read again for 6 months. Check the vendors' pages before you buy.
What the reviews say, in depth
Email tracking reports opens, clicks and attachment views
The vendor says Yesware shows when recipients open emails, click links and view attachments, read on Oct 4, 2026. Open tracking draws 2 favourable mentions and no negative one. Free lists basic open and attachment tracking; Pro lists unlimited open and attachment tracking.
Features draw 4 favourable mentions and no negative one.
Setup runs through a Gmail extension or an Outlook add-on
The vendor lists a Gmail Chrome extension and an Outlook add-on, both native, read on Sep 27, 2026. Ease of setup scores 7.5, and 4 of the 8 tagged reviews that discuss setup read as favourable. Ease of use draws 3 favourable mentions and no negative one.
The integrations page also lists LinkedIn, Zoom, Google Meet and Microsoft Teams as native, read on Sep 27, 2026.
Pro allows 20 campaign recipients a month
Campaigns mix email, call and LinkedIn touches, per the vendor's campaigns page read on Oct 4, 2026. Free allows 10 campaign recipients a month and Pro 20; the plan cards list no monthly figure for Premium or Enterprise.
The vendor's docs list 900 recipients per upload and 5,000 per campaign on Premium and Enterprise, read on Oct 4, 2026.
Support quality scores 5.8 on 3 tagged reviews
3 of the 3 tagged reviews that discuss support read as negative, and customer support draws 2 negative mentions. The vendor lists email support on Free, email and phone on Pro, and customer success on demand on Premium, read on Oct 4, 2026.
Paid plans rise from $19 to $85 per seat a month
Free is $0, Pro $19, Premium $45 and Enterprise $85 per seat a month, billed monthly, read on the vendor's pricing page on Oct 4, 2026. Value for money scores 8.2, and 7 of the 10 tagged reviews that discuss value read as favourable and 2 as negative.
The annual toggle shows $15, $35 and $65 per seat a month for Pro, Premium and Enterprise, billed annually, read on Oct 4, 2026.
The Enterprise plan lists the advanced Salesforce features
Enterprise lists the Salesforce inbox sidebar, calendar sync, bi-directional activity sync and Salesforce single sign-on, read on Oct 4, 2026. It is $85 per seat a month, billed monthly.
The integrations page lists Salesforce as native and says email activity syncs to it automatically, read on Sep 27, 2026.
Before you commit
Free is $0, Pro $19, Premium $45 and Enterprise $85 per seat a month, billed monthly, read on Oct 4, 2026. Pro adds unlimited open tracking, Premium shared templates and team reporting, and Enterprise the Salesforce inbox sidebar and activity sync.
The site holds no count of false opens. The vendor says Yesware shows when recipients open emails, click links and view attachments, read on Oct 4, 2026, and open tracking draws 2 favourable mentions and no negative one.
The vendor lists a Gmail Chrome extension and an Outlook add-on, both native, read on Sep 27, 2026. The site holds no feature-by-feature comparison of the two. Ease of setup scores 7.5 from 8 tagged reviews.
The integrations page lists Salesforce as native and says email activity syncs to it automatically, read on Sep 27, 2026. The plan cards list bi-directional activity sync under Enterprise, $85 per seat a month, billed monthly.
The site holds no test of cold-email results. The vendor lists multi-channel campaigns, read on Oct 4, 2026: Free allows 10 campaign recipients a month, Pro 20, and Premium and Enterprise list 5,000 per campaign.
The site holds no response time for Yesware, and the vendor lists no support hours, read on Oct 4, 2026. It lists email support on Free and email and phone on Pro. Support quality scores 5.8 from 3 tagged reviews.
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