Otter.ai Review: Transcription First, Sales Features Second
Otter.ai fits teams that want live transcription with notes logged to a CRMIn these Otter.ai reviews, the 7.7 score rests on 1 tagged review, and Business is $19.99 per user a month, billed annually, read on Sep 29, 2026.
Every score on this page validated by the site owner · latest validation Oct 16, 2026 · How we score
Otter.ai in three sentences
Otter.ai is an AI meeting notetaker that transcribes and summarizes meetings, per its home page read on Sep 29, 2026. Pro is $16.99 per user a month, billed monthly, and Business is $19.99 per user a month, billed annually, read on Sep 29, 2026. These Otter.ai reviews rest on 1 tagged review up to August 2026, and the global score is 7.7.
See it before you read on
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What it costs
Four plans. Every figure read on the vendor's pricing page on Sep 29, 2026.
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- Minutes
- 300 monthly
- File imports
- 3 lifetime
- Time per meeting
- Not published
- Concurrent meetings
- Not published
- Minutes
- 1200
- File imports
- 10 monthly
- Time per meeting
- 90 min
- Concurrent meetings
- Not published
- Minutes
- Not published
- File imports
- Unlimited
- Time per meeting
- 4 hours
- Concurrent meetings
- 3
- Minutes
- Not published
- File imports
- Not published
- Time per meeting
- Not published
- Concurrent meetings
- Not published
Prices read on the vendor's page: Pro $16.99 billed monthly, Business $19.99 billed annually, per user a month.
Scores set on 1 tagged review; global score 7.7.
What you get, what you don't
Six things Otter.ai does. None of the six is missing on the vendor's pages; the weak spots are in what reviewers say, below.
- HubSpotNative
- SalesforceNative
- SalesloftNative
- OutreachNative
- ZohoNative
- Data hostedAWS, US West
- GDPR data processing agreementIn Terms of Service
- SOC 2 reportSOC 2 Type 2 report
- Single sign-onEnterprise plan
- ChannelsRequest form, email
- HoursNot published
- PhoneNo phone support
- Tagged reviewsNone discuss support
The data behind the score
Our five scores against the average of the tools we score.
Should you buy it?
Name your dealbreaker. No profile is scored on its own yet: too few tagged reviews per profile, so the page shows the overall score.
Buy it if You want live transcription with speaker recognition and notes logged to HubSpot or Salesforce. Skip it if You need meetings longer than 90 minutes on Pro, or subscriptions that can be refunded.
A lapsed paid plan leaves 25 conversations The help centre says Basic keeps the 25 most recent conversations after a paid plan expires, read on Sep 29, 2026. We hold no published fact that shows another tool here does better.
Meetings are capped at 90 minutes on Pro The pricing page lists up to 90 minutes per meeting on Pro and up to 4 hours per meeting on Business, read on Sep 29, 2026. Grain covers it
Basic lists 300 transcription minutes a month The pricing page lists 300 monthly transcription minutes on Basic and 1200 in-app recording minutes on Pro, read on Sep 29, 2026. Sybill covers it
Questions to ask the vendor
- Do the 25 conversations kept after a paid plan ends include recordings and transcripts?Basic keeps the 25 most recent conversations after a paid plan expires, read on Sep 29, 2026.
- Can Pro meetings run longer than 90 minutes?Pro lists up to 90 minutes per meeting, read on Sep 29, 2026.
- What counts toward the 300 monthly minutes on Basic?Basic lists 300 monthly transcription minutes, read on Sep 29, 2026.
- How do the user limits on the Salesforce and HubSpot integrations work on Pro?Pro lists Salesforce and HubSpot integrations subject to user limits, read on Sep 29, 2026.
If Otter.ai isn't it
Three tools we score in this category. Each card names where the tool is weaker. The highest-scored tool that covers a dealbreaker above is always among them. Lapsed-plan history has no card: we hold no published fact that shows another tool here does better. Click a card, or a name below, to put it next to Otter.ai.
- Business lists CRM, ATS and VoIP sync
- CRM and VoIP sync need Business, $39 per licence a month, billed annually
- Free lists unlimited call recordings and transcripts
- Pro, with CRM summaries, is $30 per user a month, billed annually
- Starter lists unlimited meeting duration
- CRM sync is on Business, $29 per seat a month, billed annually
Otter.ai vs Leexithe three alternatives
 Otter.ai |
Leexi |
Sybill |
Grain |
|
|---|---|---|---|---|
| Our score | 7.7* | 8.8 | 8.0 | 7.8* |
| Price and plan | ||||
| Entry price | $16.99 /seat /mo | $15 /seat /mo | $36 /seat /mo | $19 /seat /mo |
| Free plan | Free plan | No free plan stated | Free plan | Free plan |
| Free trial | 7-day free trial | 7-day free trial | 14-day free trial | 14-day free trial |
| Four dimensions, same grid | ||||
| Ease of setup | 8.4* | 9.2 | 9.2 | 8.6* |
| Feature depth | 7.4* | 7.6 | 7.5 | 7.8* |
| Value for money | 8.5* | 9.7 | 9.1 | 8.5* |
| Support quality | 7.3* | 8.6 | 7.6 | 7.6* |
| Fit | ||||
| Integrations | HubSpot, Salesforce, Slack | Salesforce, HubSpot, Slack | HubSpot, Salesforce, Slack | HubSpot, Salesforce, Slack |
| Support channels | Request form, email | Assistant and email | In-app chat and email | Live chat, email |
| Main strength | Live transcription with speaker recognition | Automatic meeting notes and summaries | Automatic CRM field updates | Bot-less meeting transcription |
Leexi lists capture on Meet, Teams and Zoom and transcription in 100+ languages, read on Sep 28, 2026.
Sybill lists recording of calls, meetings, emails and Slack threads, read on Sep 29, 2026.
Grain lists bot-less transcription and video recording with bots, read on Sep 28, 2026.
Read on Sep 29, 2026: Otter.ai lists HubSpot and Salesforce sync; Sybill, unlimited call recordings on Free. Read on Sep 28, 2026: Grain, unlimited meeting duration on Starter; Leexi, CRM, ATS and VoIP sync.
Same five-dimension grid for every tool; the fifth dimension changes with the category and stays out of this table. Prices and integrations read on each vendor's public pages between Sep 28 and Oct 6, 2026. * Under 10 tagged reviews: the score is weighted toward the site average; with none, it comes from the averages of the tools we score. Some of these prices have not been read again for 6 months. Check the vendors' pages before you buy.
What the reviews say, in depth
Otter.ai transcribes meetings live and identifies the speakers
The home page lists live transcription in multiple languages with speaker recognition, read on Sep 29, 2026. It says each meeting becomes a summary with decisions, action items and insights, read on Sep 29, 2026.
The home page lists desktop recording on Mac and Windows without bots joining the call, read on Sep 29, 2026. Basic lists Zoom, MS Teams and Google Meet, and Otter AI Chat answers questions across meetings and connected apps, read on Sep 29, 2026.
Pro and Business are priced per user, and Basic is free
Pro lists unlimited storage and advanced meeting templates; Business lists custom AI workflows and prioritized support, read on Sep 29, 2026.
Enterprise shows a quote only, read on Sep 29, 2026. The home page lists a 7-day free trial on Business, and the help centre says a credit card is required to start it, read on Sep 29, 2026.
Business lifts the minute cap and allows 4-hour meetings
Business lists unlimited meetings and in-app recordings, up to 4 hours per meeting and 3 concurrent meetings, read on Sep 29, 2026.
Otter.ai logs notes to HubSpot, Salesforce and Zoho
The integrations page lists HubSpot, Salesforce, Salesloft, Outreach, Zoho, Microsoft Dynamics, Slack and Zoom as native, read on Sep 29, 2026. HubSpot and Salesforce receive meeting transcripts and notes, read on Sep 29, 2026.
Pro lists Salesforce and HubSpot integrations subject to user limits, plus Zapier, read on Sep 29, 2026. The Otter.ai API appears on Enterprise as Otter API & Webhooks, beside SSO, SCIM and Domain Capture, read on Sep 29, 2026.
Otter.ai lists SOC 2 Type 2 and non-refundable subscriptions
The security page lists a SOC 2 Type 2 report, and the help centre says data sits on AWS in the US West region, read on Sep 29, 2026. The terms of service incorporate a Data Processing Agreement, read on Sep 29, 2026.
The help centre says subscriptions renew automatically unless cancelled and can be cancelled at any time, read on Sep 29, 2026. It also says subscriptions are non-refundable, read on Sep 29, 2026.
Before you commit
This page holds no accuracy figure for Otter.ai on noisy calls, and 1 tagged review sets no judgement on it. The home page lists live transcription in multiple languages with speaker recognition, read on Sep 29, 2026.
This page holds no test of overlapping speech for Otter.ai. The home page lists speaker recognition as part of live transcription, read on Sep 29, 2026.
Basic is $0 and lists 300 monthly transcription minutes. Pro is $16.99 per user a month, billed monthly, and lists 1200 in-app recording minutes; Business is $19.99 per user a month, billed annually, and lists unlimited meetings, read on Sep 29, 2026.
This page holds no list of the languages Otter.ai transcribes. The home page lists live transcription in multiple languages, read on Sep 29, 2026.
This page holds no fact on automatic joining. Basic lists Zoom, MS Teams and Google Meet, and the integrations page lists Zoom as native, read on Sep 29, 2026. The home page also lists desktop recording without bots joining the call.
This page holds no fact on sales coaching in Otter.ai. Enterprise lists Otter Sales Notetaker, and the home page lists summaries with decisions, action items and insights, read on Sep 29, 2026.
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