Capsule Review: A CRM Small Enough to Stay Filled In
Capsule CRM suits individuals and small teams that want a simple CRM, with gaps in feature rangeAcross Capsule reviews, feature range draws 15 negative mentions and customization 12 negative mentions.
Every score on this page validated by the site owner · latest validation Oct 16, 2026 · How we score
Capsule in three sentences
Capsule CRM is a CRM for managing contacts, sales pipelines and projects, per its home page read on Sep 28, 2026. Starter lists $18 per user a month, billed annually, read on Oct 5, 2026. This Capsule review rests on 42 tagged reviews up to September 2026, and the global score is 8.3.
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What it costs
Five plans. Every figure read on the vendor's pricing page between Sep 28 and Oct 5, 2026.
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Plan prices read on the vendor's page: Starter $18, Growth $36 and Advanced $54, per user a month, billed annually.
Scores calculated on 42 tagged reviews; global score 8.3.
What you get, what you don't
Six things Capsule does. None of the six is missing on the vendor's pages; the weak spots are in what reviewers say, below.
- XeroNative
- QuickBooks OnlineNative
- ZapierNative
- GmailNative
- Microsoft 365Native
- Data hostedAWS
- GDPR data processing agreementAvailable
- SOC 2 reportSOC 2 Type II
- Single sign-onAvailable
- ChannelsForm, Twitter, email
- HoursMonday – Friday
- PhoneNot published
- Read as negative1 of 10 tagged reviews
The data behind the score
Our five scores against the average of the tools we score.
Should you buy it?
Name your dealbreaker. No profile is scored on its own yet: too few tagged reviews per profile, so the page shows the overall score.
Buy it if You want a simple CRM for contacts, pipelines and projects, with a free plan to start on. Skip it if You put feature range, customization or integrations first.
Feature range draws 15 negative mentions Feature range draws 15 negative mentions and 43 favourable mentions. We hold no published fact that shows another tool here does better.
Customization draws 12 negative mentions 12 of the 19 mentions of customization are negative, and 7 are favourable. We hold no published fact that shows another tool here does better.
Integrations draw 9 negative mentions 9 of the 17 mentions of integrations are negative, and 8 are favourable. We hold no published fact that shows another tool here does better.
Questions to ask the vendor
- Which features sit on Growth, and which only on Advanced?Feature range draws 15 negative mentions; automation is listed on the Growth plan, read on Oct 5, 2026.
- Can I add custom fields beyond the 5 listed on the Free plan?Customization has 19 mentions, 12 of them negative; Free lists 5 custom fields, read on Sep 28, 2026.
- Which of my tools need the Premium Integrations on Starter?Integrations have 17 mentions, 9 of them negative; Starter lists Premium Integrations, read on Sep 28, 2026.
- Will my contact list fit inside the plan's contact limit?Starter lists 30,000 contacts and Growth 60,000, read on Sep 28, 2026.
If Capsule isn't it
Three tools we score in this category. Each card names where the tool is weaker. Feature range, Customization and Integrations have no card: we hold no published fact that shows another tool here does better. Click a card, or a name below, to put it next to Capsule.
- Lists a 30-day free trial, no credit card required
- Feature range draws 10 negative mentions
- Free scheduled phone support on Enterprise
- Feature range draws 174 negative mentions
- Power dialer on Growth and predictive dialer on Scale
- Feature range draws 247 negative mentions
Capsule vs Salesflarethe three alternatives
 Capsule |
Salesflare |
Nutshell |
Close |
|
|---|---|---|---|---|
| Our score | 8.3 | 8.8 | 8.3 | 8.0 |
| Price and plan | ||||
| Entry price | $22 /seat /mo | $39 /seat /mo | From $13 /seat /mo billed annually | $19 /seat /mo |
| Free plan | Free plan | No free plan stated | No free plan stated | No free plan stated |
| Free trial | 14-day free trial | 30-day free trial | 14-day free trial | 14-day free trial |
| Four dimensions, same grid | ||||
| Ease of setup | 9.2 | 9.4 | 8.7 | 9.6 |
| Feature depth | 8.2 | 8.1 | 7.1 | 8.1 |
| Value for money | 9.7 | 9.3 | 9.6 | 8.8 |
| Support quality | 8.5 | 9.5 | 9.3 | 8.5 |
| Fit | ||||
| Email sequences | Not published | From Pro plan | Pro plan | Not published |
| Support channels | Form, Twitter, email | Chat and email | Chat, AI help, email | |
| Main strength | Contact and sales pipeline management | Semi-automatic CRM data capture | Sales pipeline with email sync | Ease of use and setup |
Salesflare scores 8.8 on 26 tagged reviews. Growth lists automatic CRM data capture, read on Oct 6, 2026.
Nutshell scores 8.3 on 85 tagged reviews. It lists call logging with AI summaries, read on Sep 29, 2026.
Close scores 8.0 on 37 tagged reviews. It lists a built-in AI agent, read on Sep 28, 2026.
Free trials, read between Sep 28 and Oct 6, 2026: Capsule 14 days, Salesflare 30 days, Nutshell 14 days, Close 14 days.
Same five-dimension grid for every tool; the fifth dimension changes with the category and stays out of this table. Prices and integrations read on each vendor's public pages between Sep 28 and Oct 6, 2026. Some of these prices have not been read again for 6 months. Check the vendors' pages before you buy.
What the reviews say, in depth
Capsule CRM lists contacts, sales pipelines and projects in one CRM
Capsule CRM describes a CRM for managing contacts, sales pipelines and projects, read on Sep 28, 2026. The sign-up page names individuals and small businesses as its audience, read on Oct 5, 2026.
Free lists a maximum of 2 users, 1 sales pipeline and 5 custom fields, read on Sep 28, 2026. Advanced lists 50 sales pipelines and 50 project boards, read on Sep 28, 2026.
Feature range draws 15 negative mentions
Feature range draws 15 negative mentions and 43 favourable mentions. Feature depth scores 8.2, and 22 of the 36 tagged reviews that discuss features read as favourable.
Customization has 19 mentions, 12 of them negative, and integrations have 17 mentions, 9 of them negative. Reporting has 7 mentions, 2 of them negative.
Starter lists $18 per user a month, billed annually
Capsule CRM lists Starter at $18, Growth at $36 and Advanced at $54, each per user a month, billed annually, read on Oct 5, 2026. Billed monthly, the same plans list $22, $40 and $60 per user a month, read on Oct 5, 2026.
Free lists 250 contacts and Starter 30,000, read on Sep 28, 2026. Ultimate lists a quote and 240,000 contacts, read on Oct 5, 2026.
Value for money scores 9.7 on 25 tagged reviews
Value for money scores 9.7, and 24 of the 25 tagged reviews that discuss value read as favourable. Price level has 4 mentions, all of them favourable.
The sign-up page lists a 14-day free trial, no card required, and a free plan, both read on Sep 28, 2026.
Support quality scores 8.5 on 10 tagged reviews
Support quality scores 8.5, and 9 of the 10 tagged reviews that discuss support read as favourable. Customer support has 48 mentions, 47 of them favourable.
The vendor lists a contact form, Twitter and email, read on Oct 5, 2026. Replies are listed Monday to Friday, read on Sep 28, 2026.
Capsule CRM lists cancellation at any time and no refund for partial periods
The help pages list no cancelation notice period, so the account can be cancelled at any time, read on Sep 28, 2026. The terms list no refund or credit for partial periods of service, read on Sep 28, 2026.
The vendor lists hosting on AWS, a data processing agreement and SOC 2 Type II accreditation, read on Sep 28, 2026. The site does not rule on legal compliance.
Before you commit
Capsule CRM lists a free plan with 250 contacts and a maximum of 2 users, read on Sep 28, 2026. Starter lists $18, Growth $36 and Advanced $54, each per user a month, billed annually, read on Oct 5, 2026. Ultimate lists a quote, read on Oct 5, 2026.
This page holds no published fact on which plan includes two-way email sync in Capsule CRM. The integrations pages list Gmail and Microsoft 365 as native, and Starter lists a shared mailbox, all read on Sep 28, 2026.
The features page names Microsoft 365, Google Workspace, Xero, FreshBooks, Mailchimp and Wufoo among its premium integrations, read on Sep 28, 2026. The integrations pages list Xero as native, read on Sep 28, 2026. Integrations have 17 mentions, 8 of them favourable.
The features page lists 10+ advanced sales reports on the Growth plan, read on Oct 5, 2026. Reporting has 7 mentions, 2 of them negative and 5 favourable.
The vendor lists a contact form, Twitter and email, read on Oct 5, 2026, with replies Monday to Friday, read on Sep 28, 2026. Support quality scores 8.5, and 9 of the 10 tagged reviews that discuss support read as favourable.
The sign-up page names individuals and small businesses as its audience, read on Oct 5, 2026. Agency reviewers account for 5 of the 42 tagged reviews, and team reviewers for 15.
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