OpenPhone Review (2026)
Now rebranded to Quo. Shared business numbers, collaborative inbox, calls, texts, voicemails, and Sona: an AI agent that answers calls 24/7, qualifies leads, and routes. From $15/user/mo annual. 7-day free trial.
OpenPhone (now Quo) fits small teams that need shared numbers, a collaborative inbox, and 24/7 AI answering without enterprise pricing. Business at $23/user/mo is the functional tier: Sona credit packs, TCR fees, and extra numbers compound the base cost, so model those before choosing.
Login stays at my.openphone.com. Pricing, features, and all existing accounts are unchanged by the rebrand.
Audience Fit
Who OpenPhone fits and who should pass
Best for
Shared inbox: multiple users, one business number
Sona AI: 24/7 inbound answering, all plans
CRM sync: HubSpot + Salesforce auto-log (Business+)
API access: Zapier, Make, REST on all plans
Skip if
Sona at volume: metered, $25/mo for ~50 calls
SMS at scale: TCR fees add $20+ upfront
CRM on Starter: HubSpot/Salesforce excluded
Webhooks: Beta only, not production-ready
Pricing
3 tiers from $15 plus metered Sona credit packs
Annual. Monthly: $19/user/mo. Shared number: max 10 users.
- Calls, texts, voicemails
- Shared numbers (max 10 users)
- Manual call recording
- IVR, call routing, business hours
- AI call summaries and transcripts
- Sona AI (10 free calls/mo)
- API + Webhooks (Beta)
- Zapier and Make integrations
- HubSpot + Salesforce (Business+)
- Automatic recording (Business+)
Annual. Monthly: $33/user/mo. Shared number: unlimited users.
- All Starter features
- Shared numbers: unlimited users
- Automatic call recording
- HubSpot integration
- Salesforce integration
- AI call tags
- Sona AI (10 free calls/mo + credit packs)
- Priority + inbound phone support (Scale)
Annual. Monthly: $47/user/mo. Adds priority + inbound phone support.
- All Business features
- Priority support
- Inbound phone support
- Sona AI (10 free calls/mo + credit packs)
Extra numbers: $5/mo each. Automated SMS: $0.01/text. TCR registration: $19.50 one-time + $1.50-$3/mo. Sona packs: free for 10 calls/mo, then $25/mo for ~50 calls or $199/mo for ~600 calls.
| Sona bundle | $/mo | Calls included | Overage per call |
|---|---|---|---|
| Free | $0 | 10 calls | $1.00 |
| Tier 2 | $25 | ~50 calls | decreasing |
| Tier 5 | $199 | ~600 calls | ~$0.45 |
Core Features
8 features: what each plan actually includes
| Feature | What it does | Plan |
|---|---|---|
| Shared numbers | Team shares one number. Everyone sees and responds to calls and texts from one inbox. | All (Starter: max 10 users; Business+: unlimited) |
| Call recording | Manual on Starter. Automatic on Business and Scale. | Starter: manual. Business+: auto. |
| IVR and call flows | Business hours, routing rules, ring order, group calling, transfers via visual builder. | All plans |
| AI summaries + transcripts | Auto-generated after every recorded call. Visible in shared inbox. | All plans |
| AI call tags | AI categorizes calls by topic or outcome for faster inbox triage. | Business+ |
| HubSpot + Salesforce | Auto-log calls, texts, and voicemails to CRM records. No manual entry. | Business+ |
| API + Webhooks | Full API on all plans. Webhooks in Beta. Send texts from CRM events, trigger workflows on inbound calls. | All plans (Webhooks: Beta) |
| Automated SMS | Trigger outgoing texts via API, Zapier, or Make at $0.01/text. TCR registration required. | All plans (usage-based) |
Strengths vs Tradeoffs
Where OpenPhone wins and where it costs more
Strengths
Team visibility: all calls + texts, one inbox
Sona on all plans: 10 free calls/mo included
API on Starter: no tier upgrade needed
Compliance: SOC 2 + HIPAA, 7-day trial
Tradeoffs
Sona metered: $25/mo beyond 10 free calls
CRM on Business+: Starter excludes HubSpot/Salesforce
TCR mandatory: $19.50 upfront + monthly fees
Webhooks Beta: not production-ready yet
Bottom Line
OpenPhone vs alternatives: when to choose which
Business at $23/user/mo is the right tier: CRM auto-logging, automatic recording, and unlimited shared users. Model Sona credit packs and TCR fees before committing. For outbound SDR volume, choose JustCall; for UCaaS with video and team messaging, choose Dialpad.
Alternatives
Not the right fit? Closest options
FAQs
Quick answers
Yes. OpenPhone rebranded to Quo. Login remains at my.openphone.com and all pricing, features, and accounts are unchanged.
Every plan includes 10 free calls/mo. Above that: $25/mo for ~50 calls, $199/mo for ~600 calls. Overage ranges from $1.00 to $0.45 per call depending on volume.
TCR is mandatory for any business SMS in the US: $19.50 one-time plus $1.50-$3/mo in messaging fees. Budget for it from day one if your team sends texts from a business number.
Yes, on Business at $23/user/mo. HubSpot and Salesforce auto-log calls, texts, and voicemails. Starter excludes CRM integrations. The API is available on all plans for custom workflows via Zapier or Make.
Ready to try OpenPhone (Quo)?
7-day free trial. No credit card. Business at $23/user/mo includes CRM integrations, automatic recording, and Sona AI.