Dialpad Review (2026)
AI-native UCaaS, sales dialer, contact center, and agentic AI in one platform. Real-time transcription and AI Recaps built into every plan from $15/user/mo. Sell, Support, and AI Agent pricing: contact sales, no public rates.
Dialpad is the right fit for teams that want AI transcription and call summaries in the base plan at $15/user/mo, with no add-on fee. The AI Agent is a genuine differentiator for high-inbound teams; Sell, Support, and AI Agent pricing all require a sales conversation with no public rates.
Three Products, One Platform
Connect · Sell · Support · AI Agent
| Product | Who it's for | Key capability |
|---|---|---|
| Dialpad Connect | All teams needing business phone + messaging + meetings | Unified UCaaS with real-time AI transcription and Recaps built-in from $15/user/mo |
| Dialpad Sell | Outbound sales teams and SDR managers | Sales dialer with live AI coaching prompts during calls, scorecards, and rep analytics |
| Dialpad Support | Customer support and contact center leaders | AI-powered CCaaS with intelligent routing, real-time agent assist, and CSAT scoring |
| Dialpad AI Agent | Teams with high-volume repetitive inbound requests | Agentic AI that autonomously resolves requests across voice, chat, SMS, and email; hands off to humans with full transcript |
Pricing
Connect at $15, $25, or enterprise: what each plan unlocks
Annual billing. Monthly rate not confirmed: verify at dialpad.com.
- Unlimited calling (US + Canada)
- Business SMS and MMS
- Video meetings
- Real-time AI transcription
- AI Recaps (call summaries)
- Voicemail transcription
- Google Workspace, Microsoft 365
- Salesforce and Zendesk sync (Pro+)
- Open API (Pro+)
Annual billing. Monthly rate not confirmed: verify at dialpad.com.
- All Standard features
- Salesforce, Zendesk, HubSpot, Zoho, Front
- Microsoft Dynamics integration
- International SMS
- 24/7 live support
- Open API access
- Enterprise security + SLA (Enterprise)
Custom pricing. SSO, advanced compliance, dedicated support, SLA.
- All Pro features
- SSO and SCIM
- Advanced compliance controls
- Dedicated customer success
- SLA guarantee
- Immutable audit logs
$15/$25 rates apply to Connect only. Sell, Support, and AI Agent are separately priced: contact sales for quotes, no public rates available.
Strengths vs Tradeoffs
Where Dialpad wins and where it costs you
Strengths
AI Recaps: built-in all plans, $15/seat
AI Agent: autonomous voice + digital, no-code
Three products: UCaaS, sales dialer, CCaaS unified
Compliance: HIPAA, SOC 2, GDPR on Enterprise
Tradeoffs
Sell/Support pricing: demo-gated, no public rates
Monthly rates: not confirmed, verify at dialpad.com
API on Standard: not confirmed, Pro required
Enterprise stack: custom pricing, requires sales call
What Makes It Different
AI built-in vs AI bolted-on: the $15 difference
Most cloud phone systems gate AI behind a higher tier. Dialpad includes real-time transcription, AI Recaps, and live coaching prompts from $15/user/mo with no separate add-on.
| Feature | What it does | Plan |
|---|---|---|
| Real-time transcription | Live transcript during every call, visible to reps and managers | All paid plans |
| AI Recaps | Auto-generated call summaries with action items after each call | All paid plans |
| Live coaching prompts | AI surfaces relevant talk tracks and information in real time based on conversation context (Sell) | Dialpad Sell |
| Dialpad AI Agent | No-code setup. Resolves inbound requests autonomously across voice, chat, SMS, email. Hands off to humans with full transcript when needed. | Separate product |
| PII protection + audit logs | Immutable audit logs for compliance. PII redaction in transcripts. HIPAA, SOC 2, GDPR (verify current certs at dialpad.com). | Enterprise |
| CRM sync | Salesforce, Zendesk, HubSpot, Zoho, Front, Microsoft Dynamics — automatic call logging and contact sync | Pro+ |
Handles booking, FAQ, and intake end-to-end without a human agent. Escalates to a live agent with the full conversation transcript already loaded.
Alternatives
Not the right fit? 3 closest options
FAQs
Quick answers
Yes. Real-time transcription and AI Recaps are included on all paid Connect plans from $15/user/mo. No separate AI add-on is required.
Dialpad AI Agent resolves inbound requests autonomously across voice, chat, SMS, and email. When it cannot resolve, it transfers to a human with the full transcript already loaded. A chatbot routes; the AI Agent acts and only escalates when necessary.
Dialpad claims HIPAA, SOC 2, and GDPR compliance with PII protection and immutable audit logs. Verify BAA availability and current certification status at dialpad.com before deploying in a regulated environment.
Sell and Support are separate products with independent pricing, not add-ons to Connect. Contact Dialpad sales for current quotes on either product.
Bottom Line
Should you use Dialpad?
Dialpad is the right choice if AI in the base plan and HIPAA/SOC 2 compliance are priorities. The AI Agent is the real differentiator for high-inbound teams. For pure outbound dialing at lower cost, compare JustCall at $29/user first.
Ready to try Dialpad?
14-day free trial on Connect. AI transcription and Recaps included from day one.
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