OpenPhone Review (2026)
OpenPhone has rebranded to Quo. AI-powered business phone system with shared numbers, calls, texts, voicemails, and Sona: an AI agent that answers calls 24/7, qualifies leads, and routes. From $15/user/mo annual. 7-day free trial.
OpenPhone (now Quo) is the cleanest SMB business phone system for small teams that want shared numbers, a collaborative inbox, and a 24/7 AI answering agent without enterprise pricing. Starter at $15/user/mo annual is a genuine entry point. The main cost surprises come from Sona credit packs (metered per call), additional phone numbers ($5/mo each), and TCR registration fees for SMS. Model those before comparing against a flat-rate alternative.
The product formerly known as OpenPhone is now branded as Quo (footer: OpenPhone Technologies, Inc.). Login remains at my.openphone.com. All URLs, app stores, and support docs are transitioning to the Quo brand. The product and pricing are unchanged by the rebrand.
Audience Fit
Who it's for and who should pass
Best for
Founders, ops teams, and small sales teams that need a shared business phone number where multiple people can see and respond to calls and texts from one inbox
Teams that want a 24/7 AI answering layer: Sona qualifies inbound callers, answers FAQs, and routes to the right person without a live human on standby
HubSpot and Salesforce users who need calls and texts auto-logged to CRM records without manual entry
Teams using Zapier, Make, or direct API to trigger automated SMS workflows from CRM events or inbound form submissions
Skip if
You plan to use Sona at high volume: credits are metered per call and cost $0.45 to $1.00 each beyond free tier (1,000 credits = 10 calls)
SMS at scale requires TCR registration: $19.50 one-time plus $1.50 to $3/mo in messaging fees on top of plan cost
HubSpot and Salesforce integrations require Business plan at $23/user/mo annual: not available on Starter
Audit log and SOC 2 report are sales-gated on lower tiers: enterprise procurement teams need to request documentation directly
Pricing
Three tiers plus Sona credit packs
Annual ($180/yr). Monthly: $19/user/mo. Shared number: max 10 paid users.
- Calls, texts, voicemails
- Shared numbers (max 10 paid users)
- Manual call recording
- IVR, call routing, business hours
- AI call summaries and transcripts
- Sona AI (10 free calls/mo included)
- API + Webhooks (Beta)
- Zapier and Make integrations
- HubSpot + Salesforce (Business+)
- Automatic recording (Business+)
Annual ($276/yr). Monthly: $33/user/mo. Shared number: unlimited users.
- All Starter features
- Shared numbers: unlimited users
- Automatic call recording
- HubSpot integration
- Salesforce integration
- AI call tags
- Sona AI (10 free calls/mo + credit packs)
- Priority + inbound phone support (Scale)
Annual ($420/yr). Monthly: $47/user/mo. Priority support + inbound phone support.
- All Business features
- Priority support
- Inbound phone support
- Sona AI (10 free calls/mo + credit packs)
Additional phone numbers: $5/mo each. Automated SMS via API or Zapier: $0.01 per outgoing text. TCR registration for business SMS: $19.50 one-time plus $1.50 to $3/mo messaging fee. Sona credit packs: 10 calls free per month, then $25/mo for ~50 calls or $199/mo for ~600 calls. Build a full cost model including these before comparing against flat-rate alternatives.
Sona Credit Packs
How the AI answering agent is priced
| Bundle | $/mo | Calls included | Overage per call |
|---|---|---|---|
| Free | $0 | 10 calls (1,000 credits) | $1.00 |
| Tier 2 | $25 | ~50 calls | Decreasing per volume |
| Tier 5 | $199 | ~600 calls | ~$0.45 |
Sona answers inbound calls when no one is available, not just as a voicemail. It qualifies the caller, answers common questions from a configured knowledge base, collects contact details, and routes to the right team member based on the conversation outcome. It also generates AI message responses, call summaries, and call tags that appear in the shared inbox. For teams with predictable after-hours call volume under 50 calls per month, the $25 Tier 2 pack is the logical starting point.
Core Features
What you actually get
| Feature | What it does | Plan |
|---|---|---|
| Shared numbers | Multiple team members share one business number. Everyone sees incoming calls and texts, knows who responded, and can pick up or reply without missing an interaction. | All (Starter: max 10 users, Business+: unlimited) |
| Call recording | Manual recording on Starter. Automatic recording on Business and Scale. | Starter: manual. Business+: automatic. |
| IVR and call flows | Set up business hours, call routing rules, ring order, do-not-disturb, group calling, and call transfers from a visual call flow builder. | All plans |
| AI call summaries and transcripts | Automatically generated summary and full transcript after every recorded call. Appears in the shared inbox for team visibility. | All plans |
| AI call tags | AI categorizes calls by topic or outcome (e.g., "billing question", "new lead") for faster inbox triage without manual tagging. | Business+ |
| HubSpot + Salesforce | Auto-log calls, texts, and voicemails to CRM contact records. No manual activity entry after each interaction. | Business+ |
| API + Webhooks | Full Quo API on all plans. Webhooks in Beta. Enables programmatic automation: send texts from CRM events, trigger workflows on inbound calls, or pull call data into dashboards. | All plans (Webhooks: Beta) |
| Automated SMS | Trigger outgoing texts via API, Zapier, or Make. Priced at $0.01 per outgoing automated text. TCR registration required for business SMS/MMS. | All plans (usage-based) |
Strengths vs Tradeoffs
The honest picture
Strengths
Shared numbers with team visibility: the whole team sees every call and text in one inbox, no missed handoffs between colleagues
Sona AI answering agent on all plans: 10 free calls per month included, with credit packs scaling to ~600 calls at $199/mo
API access on every plan including Starter: programmatic access without upgrading to a premium tier
SOC 2 certified and HIPAA ready for teams with compliance requirements, plus a 7-day free trial with no credit card
Tradeoffs
Sona is metered per call: high inbound volumes mean monthly Sona costs that compound fast above the free 10-call tier
HubSpot and Salesforce require Business plan: Starter users cannot auto-log calls to CRM records
TCR registration required for any business SMS: $19.50 one-time plus monthly messaging fees that many buyers do not expect upfront
Webhooks are still in Beta: do not build production workflows that depend on webhook reliability without validating stability first
Alternatives
Not the right fit? Closest options
FAQs
Quick answers
Yes. OpenPhone has rebranded to Quo. The footer still reads "OpenPhone Technologies, Inc." and login remains at my.openphone.com. The product, pricing, and features are unchanged by the rebrand. If you signed up as an OpenPhone customer, everything continues to work as before under the Quo brand name.
Every plan includes 10 free Sona calls per month (1,000 credits). Above that, the Tier 2 pack at $25/mo covers roughly 50 calls, and Tier 5 at $199/mo covers roughly 600 calls. Overage per call ranges from $1.00 at low volume to $0.45 at higher volume. A team receiving 100 inbound calls per month that are AI-handled would fall between Tier 2 and Tier 5: verify current credit pack pricing and exact call volumes at openphone.com before committing.
TCR (The Campaign Registry) registration is required by US mobile carriers for any business sending SMS or MMS messages from a non-personal number. If your team sends texts from a business phone number, TCR registration is mandatory: $19.50 one-time plus $1.50 to $3/mo in messaging fees depending on the campaign type. This applies to automated SMS via API/Zapier/Make and to standard two-way texting from a shared business number. Budget for it from day one rather than treating it as optional.
Yes, on Business plan and above. HubSpot and Salesforce integrations auto-log calls, texts, and voicemails to CRM contact records without manual entry. Starter does not include these integrations: teams that require CRM auto-logging need to budget for Business at $23/user/mo annual rather than Starter at $15. The API is available on all plans for custom CRM integration workflows via Zapier, Make, or direct REST calls.
Bottom Line
Should you use OpenPhone (Quo)?
Yes, if you are an SMB team that needs a shared business phone number, a collaborative inbox, and a 24/7 AI answering agent without enterprise pricing. Business at $23/user/mo is the functional sweet spot: CRM integrations, automatic recording, and unlimited shared number users. Model Sona credit costs and TCR fees before committing. No, if you need a power dialer for outbound SDR volume (try JustCall) or full UCaaS with video and team messaging (try Dialpad).
Ready to try OpenPhone (Quo)?
7-day free trial. No credit card. Business at $23/user/mo annual includes CRM integrations, automatic recording, and Sona AI.