Close Review (2026)
Sales CRM with built-in calling, email, and SMS. No tab-switching: reps dial, text, and email without leaving the CRM. Power Dialer on Growth, Predictive Dialer on Scale, AI Notetaker on all paid plans. Built for outbound-heavy SMB teams.
Close wins for outbound-heavy sales teams that live on the phone. Built-in calling, SMS, and email with automatic logging means reps stay in one tool all day. The Power Dialer (Growth) and Predictive Dialer (Scale) push volume further without switching apps. The tradeoff: workflows and dialers are gated behind $99/seat, so solo users and small teams need to weigh that jump carefully.
Audience Fit
Who it's for and who should pass
Best for
Outbound sales teams that call, email, and SMS all day and want one tool handling all three channels with automatic logging
SDR and BDR teams on Growth needing Power Dialer and automated follow-up workflows in the same CRM
SMB sales leaders who want a fast-to-deploy CRM without Salesforce complexity
RevOps teams needing API access and event log API for custom automation pipelines
Skip if
Solo plan: no workflows, 10,000 lead cap, single user only
Automated workflows require Growth at $99/seat — a significant jump from Essentials at $35
AI Call Assistant is a separate $50/mo add-on plus $0.02/min on top of the base plan
Monthly billing amounts are not confirmed: verify at close.com before budgeting
Pricing
Four tiers, clear upgrade triggers
Annual. 1 user. 10,000 leads max. No automated workflows.
- Built-in calling, email, SMS
- Automatic activity logging
- Pipelines and task lists
- Built-in lead capture forms
- API access
- Automated workflows (Growth+)
- Power Dialer (Growth+)
Annual. Team use. No lead cap.
- All Solo features
- Team use (multiple users)
- AI Notetaker
- AI Lead Summaries
- Automated workflows (Growth+)
- Power Dialer (Growth+)
Annual. Where the full outbound stack unlocks.
- All Essentials features
- Automated workflows
- Power Dialer
- AI Email Assistant
- Custom activities
- 1 free additional organization
- Predictive Dialer (Scale+)
- Role-based access (Scale+)
Annual. Enterprise controls + Predictive Dialer.
- All Growth features
- Predictive Dialer
- Role-based access + permissions
- Lead visibility rules
- Unlimited call recording
- Custom pricing for large teams
Premium Phone Numbers: $19/line + usage. AI Call Assistant: $50/mo + $0.02/min (on top of any plan). Additional Organizations: $50/org (Growth and Scale get 1 free). Monthly billing rates not confirmed — verify at close.com.
Core Features
What you actually get
| Feature | What it does | Plan |
|---|---|---|
| Built-in calling + SMS + email | All three channels inside the CRM with automatic logging to lead timelines. No external dialer needed. | All plans |
| Power Dialer | Auto-dials through a contact list sequentially. Logs outcomes, skips voicemails, moves to the next number instantly. | Growth+ |
| Predictive Dialer | Calls multiple numbers simultaneously and connects reps only when a live person answers. Maximizes live conversation rate. | Scale only |
| Automated workflows | Trigger follow-up sequences, task creation, and pipeline moves based on contact behavior or rep actions. | Growth+ |
| AI Notetaker + Summaries | Transcribes and summarizes calls automatically. AI Lead Summaries give reps a quick context brief before dialing. | Essentials+ |
| AI Email Assistant | Drafts and personalizes outbound emails using AI inside the Close composer. | Growth+ |
| AI Call Assistant | Real-time call coaching and live transcription. Priced as an add-on: $50/mo + $0.02/min. | Add-on |
| API + Event Log API | Full API access including an event log API for building custom RevOps workflows and third-party integrations. | All plans |
| Role-based access + lead visibility | Control what each rep can see and edit. Enforce territory and lead ownership rules. | Scale only |
Power Dialer (Growth, $99/seat) dials one number at a time automatically. When a call ends, the next one starts. Good for teams of 5–20 reps doing structured outbound. Predictive Dialer (Scale, $139/seat) dials several numbers simultaneously and connects reps only when someone picks up — cutting dead time to near zero. Worth the $40/seat jump if your team makes 100+ calls per day per rep.
Strengths vs Tradeoffs
The honest picture
Strengths
All outbound channels in one tool: calls, emails, and SMS log automatically without switching apps
Power Dialer and Predictive Dialer built-in: no third-party dialer subscription needed
Fast to set up: 14-day trial, beginner-friendly, no Salesforce-scale admin overhead
API and event log API available on all plans for RevOps automation
Tradeoffs
Workflows and Power Dialer require Growth at $99/seat — a 3x jump from Essentials at $35
AI Call Assistant is an extra $50/mo + $0.02/min on top of any base plan
Role-based access and lead visibility rules gated behind Scale at $139/seat
Solo plan limited to 1 user and 10,000 leads with no workflow automation
Alternatives
Not the right fit? Closest options
FAQs
Quick answers
Power Dialer (Growth, $99/seat) dials one number at a time and moves automatically to the next when a call ends. Predictive Dialer (Scale, $139/seat) dials multiple numbers simultaneously and connects the rep only when someone picks up, eliminating most dead time. Teams making 100+ calls per day per rep benefit most from Predictive.
No. AI Call Assistant is a separate add-on priced at $50/mo plus $0.02 per minute of call time, available on any paid plan. AI Notetaker and AI Lead Summaries are included from Essentials upward without additional cost.
For moderate-volume outbound, yes. Close handles email sequences, automated follow-ups, and AI-assisted email drafts on Growth and above. For high-volume cold email at scale with inbox rotation and dedicated warmup infrastructure, a dedicated platform like Smartlead or Instantly is a better fit alongside Close's calling capabilities.
Yes. Close supports international calling and SMS through its built-in phone system. Premium Phone Numbers ($19/line + usage) cover local numbers in many countries. Verify specific country availability and SMS support at close.com before committing if international coverage is a core requirement.
Bottom Line
Should you use Close?
Yes — if your team lives on the phone and wants calling, SMS, email, and pipeline management without tool-switching. Growth at $99/seat is the sweet spot: workflows, Power Dialer, and AI email in one subscription. Skip it if you primarily sell through social channels (try Breakcold) or need the full inbound + marketing stack (try HubSpot).
Ready to try Close?
14-day free trial. No credit card required. Growth plan unlocks the full outbound stack.